The right of withdrawal
The right of withdrawal can be exercised in compliance with the law if the customer-consumer (whether they are an individual person who buys the product for non-commercial purposes, or they make the purchase without indicating a VAT registration number on the order form) wishes to withdraw from the purchase contract for any reason. To exercise this right, the customer must send a request in writing to Scarpebasta within 14 working days of the delivery of the product. It is sufficient to complete the form in the middle part of the ‘Make a return' section. Important: Customers who make a purchase with a VAT registration number cannot exercise the right of withdrawal.
To be accepted, returns must meet the following conditions:
- The product in addition to being new, it must not have been worn outdoors.
- The product must be returned in its original box, packed in turn so as to protect the goods.
- The product can be returned within 14 days of receipt of the order.